Return Policy
Eligibility:
We kindly ask that you carefully inspect all items upon receipt, treating them with the same care as if viewing them in-store. Returns and exchanges are accepted within 30 calendar days from the delivery date, and quality concerns should be reported within 14 calendar days. After 30 days, returns are not permitted. Original tags and packaging (excluding protective plastic) must be intact to verify product condition.
Inspection Upon Receipt:
Each bundle undergoes thorough quality checks before shipping, though minor natural variations may occur. When caring for TFC extensions, gently comb from the ends upward using a wide-tooth comb or detangling brush designed for textured hair. This helps preserve the natural texture and minimize damage. While some experienced stylists may finger-detangle, most customers find a comb or brush provides better control and reduces pulling, breakage, or disruption of the curl or wave pattern.
Final Sale:
Products with removed tags or packaging, or those showing damage from excessive handling beyond normal use, are considered final sale and are not eligible for return or exchange.
Return Process
Submit Your Request:
Email us at firashair@gmail.com with your full name, order number, and reason for return. If it’s a quality issue, please include clear photos or videos.
Approval & Instructions:
We’ll review your request and send you easy return instructions once approved.
Prepare & Ship Your Return:
Ensure items are in original condition with tags and packaging intact. Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method.
Exchanges
Exchange Request:
Exchanges are eligible only for quality-related issues or concerns.
If you wish to select a different length, texture, or color variation, please initiate a return and place a new order for your preferred item. Once the return has been processed, you may choose to receive store credit or a refund, based on your preference.
Quality Replacements:
If the item does not meet quality expectations, submit clear documentation (photos/videos). Approved exchanges will be processed promptly.
After 30 days, Quality Replacements are not permitted.
Order Cancellations:
To cancel an order, email within 2-3 hours of placement. If the order has already shipped, follow the return process.