Return Policy
At The Firas Collection, we want you to feel confident in your purchase and comfortable with the products you receive. To help ensure a smooth return or exchange process, please review the guidelines below and carefully inspect your order upon delivery.
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Inspection Upon Receipt:
We strongly encourage customers to inspect all products immediately upon receipt and before any use or alteration. Your initial inspection should be limited to reasonably checking the item, packaging, tags, length, texture, color, density, and overall condition of the hair.
When inspecting your extensions, please keep the following in mind:
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Keep all original tags and packaging intact during your inspection.
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Handle the hair gently and only as much as necessary to evaluate the product.
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Do not wash, condition, color, bleach, tone, chemically process, cut, install, or style the hair.
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Do not excessively brush, comb, pull, or manipulate the hair during inspection.
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For curly or wavy textures, remember that the hair may appear shorter when worn in its natural pattern. Extensions are measured by the actual length of the hair when the strands are gently pulled taut.
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If detangling is necessary for inspection, use a wide-tooth comb or appropriate detangling brush and gently work from the ends upward.
Because our extensions are made from natural or human hair, minor variations in density, length, strand pattern, texture, curl, wave, or overall appearance may naturally occur. These variations do not necessarily indicate a quality issue.
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If you notice something that you believe may be incorrect or may qualify as a quality concern, please stop handling the product and contact our Support Team before making any alterations. Photos or videos may be requested to assist with the review.
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Following these inspection guidelines helps preserve the original condition of your purchase and allows us to properly evaluate the product if a return, exchange, or quality concern needs to be submitted
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Return & Exchange Eligibility
Returns, exchanges, and quality concerns must be submitted within 30 calendar days of your order’s confirmed delivery date. We understand that every situation can be different, but this timeframe allows our team to fairly review concerns while the product’s condition can still be properly evaluated. After 30 calendar days, we’re unable to accurately confirm the product’s condition, care, or handling, and the order is no longer eligible for return, exchange, or quality review.
This policy helps us provide a fair and consistent experience for every customer while protecting the quality and standards of our products.
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To qualify, products must remain unused, unaltered, and in their original condition, with required tags and packaging intact. Products that have been washed, colored, chemically processed, cut, installed, styled, or excessively manipulated are considered final sale and are not eligible for return or exchange.
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Submitting a request within the 30-day period does not guarantee approval. All requests are reviewed based on the condition of the product and the requirements of this policy.
For complete information regarding returns and eligibility, please review our full Return Policy.
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Your Return or Exchange
We understand that sometimes a return or exchange may be needed, and we’re here to make the process as easy and comfortable as possible.
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To begin, please email firashair@gmail.com with your full name, order number, and reason for your request. For quality concerns or an issue with the item received, please include clear photos or videos so our team can review the concern accurately.
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Once your request has been reviewed and approved, we’ll provide the appropriate return instructions. Please do not send any items back until return instructions have been provided by our team.
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If the return is due to a fulfillment error or an approved quality concern, The Firas Collection will cover the applicable return shipping costs. Once the item is received and reviewed, we’ll work with you on the appropriate resolution, which may include a replacement, exchange, refund, or other applicable resolution.
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If you are returning an item due to personal preference or a change of mind, including wanting a different length, texture, or color than what was originally ordered, return shipping is the customer’s responsibility. These requests are considered preference-based returns rather than quality-related exchanges.
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All approved returns must be sent back in accordance with our Return Policy. We recommend using a trackable shipping method and keeping your tracking information until the return has been received and processed.
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Please note that a return or exchange request must still meet all applicable eligibility requirements. Submitting a request does not guarantee approval, and each request is reviewed based on the condition of the product, reason for the request, supporting documentation, and the terms of our policy.
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Need to Make a Change?
We completely understand that plans can change, especially shortly after placing an order. If you realize that you need to cancel or request a change, please contact firashair@gmail.com as soon as possible, ideally within 1 to 2 hours of placing your order.
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Our team will always do our best to review the request, but because orders can move into processing and fulfillment quickly, cancellations and modifications cannot be guaranteed.
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This is especially important during restocks, promotional events, and periods of increased order volume, when orders may begin processing shortly after placement.
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Once an order has entered processing, fulfillment, or shipment, we may no longer be able to accommodate a cancellation or modification. If your order has already shipped, it cannot be canceled through the cancellation process. Once delivered, you may review our Return Policy to determine whether the order remains eligible for return.
Reaching out as soon as possible gives our team the best opportunity to assist before your order moves further into fulfillment.
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Our goal is to keep these guidelines clear, fair, and consistent for every customer, while also protecting the quality of our products and ensuring orders can move through fulfillment as efficiently as possible.
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If you’re ever unsure about what may be available for your specific order, please reach out to our Support Team. We’re always happy to review the situation with you and help you understand the next best step.