Return/Exchange Policy
At The Firas Collection, we strive to provide our customers with the highest quality human hair extensions while maintaining the highest standards of hygiene and sanitation.
To ensure the safety and satisfaction of all our customers, we have implemented the following policy regarding the eligibility for returns and exchanges of our human hair extension products:
After a period of 30 days from the delivery date of your order, we regret to inform you that it becomes ineligible for any form of return, exchange, or refund. We highly encourage our valued customers to promptly review their orders upon delivery to ensure satisfaction and address any concerns within the specified timeframe.
Blue Tag
Our human hair extension bundles are distinguished by a blue tag or seal affixed to the product, serving as a vital indicator of its original and unused condition. Each bundle features a blue tag with a unique product code containing the product name and length.
It's important to note that any removal, tampering, or alteration of the blue tag renders the product ineligible for exchange or return. Requests for exchange, return, or refund in instances where the blue tag has been compromised will not be accommodated.
Original Condition
To be eligible for any form of exchange, return, or refund, the product(s) must remain in their original packaged condition. This entails that the product has not been worn, styled, colored, cut, or subjected to any form of modification from its original state.
It's important to note that this requirement extends to any alterations resulting from improper handling of the product, including but not limited to finger combing from the root or middle of the product leading to tangling or shedding. We advise all customers to comb, brush, or finger comb the product starting from the end of the hair strand and progressing upwards towards the weft to maintain its integrity
Hygienic and Sanitary Reasons
Our refund and exchange policy regarding products that no longer adhere to the aforementioned criteria is primarily based on hygiene and sanitation considerations. Hair extensions that have been utilized or modified may present potential health hazards to our customers, necessitating a focus on their well-being and safety.
It's important to understand that once a product deviates from its original condition, it cannot be reintegrated into inventory for resale and must be designated as defective.
Quality Assurance
We are dedicated to upholding the highest standards of quality with our human hair extensions. As part of this commitment, all returned or exchanged products undergo thorough inspection to ensure they meet our rigorous standards before any refunds or exchanges are processed. Typically, returns and exchanges are reviewed and processed within approximately 7-10 business days from the date of return delivery. For expedited processing, we encourage customers to provide our Customer Support team with a tracking number for the return parcel.
Customer satisfaction is paramount to us, and we are committed to addressing any concerns or inquiries you may have regarding our products. Should you require clarification on our return and exchange policy or assistance with a specific matter, please do not hesitate to contact our Customer Support team at firashair@gmail.com. We are here to assist you and provide clarity on our policies.
Please note that while our manufacturing and fulfillment team diligently inspects all products to meet The Firas Collection's quality standards, we recognize that each customer may have unique hair extension quality expectations. We strongly advise customers to inspect all received products before removing the product's blue tag, as this action makes the item ineligible for any form of exchange or return.
Our team is here to assist with any product concerns, including but not limited to weft quality, texture quality, strand test, density concerns, and more. Please contact our customer support at firashair@gmail.com immediately so that we can collaborate to find the best solution for you.
Your satisfaction is our priority, and we're dedicated to ensuring your hair extension experience is nothing short of exceptional.
We are committed to ensuring your satisfaction with your purchase, and we understand that circumstances may arise where you wish to return the contents of your order.
To initiate a return request, please follow these steps:
1. Send Us an Email: Please send us an email at firashair@gmail.com detailing your request for the return. In the email, include your order number, the specific items you wish to return, and the reason for the return.
2. Review Our Return Policy:: Ensure that your return request is in accordance with our return policy. The items you wish to return must be free from usage or alterations and should have the blue tag attached, as per our policy guidelines.
3. Wait for Approval: Our Customer Support team will review your request and determine its eligibility based on our return policy. If your return request meets our criteria, we will provide you with further instructions on how to proceed.
4. Prepare for Return: If your return request is approved, please prepare the items for return by securely packaging them in their original packaging, with the blue tag attached, and following any specific instructions provided by our team.
We are here to assist you throughout the return process and address any questions or concerns you may have. Your satisfaction is our priority, and we aim to make the return experience as smooth as possible.
If you have any inquiries or need assistance with your return request, please do not hesitate to contact our Customer Support team at firashair@gmail.com. We are here to help and ensure that your return is processed in accordance with our policies.