The Firas Collection

Purchase Agreement​​

 

Disclaimer: Legally Binding Agreement

By placing an order with The Firas Collection, you expressly acknowledge and agree that your purchase constitutes a legally binding agreement between you (the purchaser) and The Firas Collection. Completion of the checkout process signifies your acceptance of all terms, conditions, and policies outlined on our website, including but not limited to our chargeback policy, return/refund policy, and product eligibility terms.

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You further agree that any attempt to file a chargeback claim that contradicts our stated policies or disregards our established resolution process—including cases of ineligible claims or fraudulent filings—will constitute a material breach of this agreement. Such actions may result in immediate legal consequences, including but not limited to:

• Formal reporting of the incident to relevant financial institutions and authorities,
• Initiation of legal proceedings to recover costs, damages, and fees associated with the claim, and
• Permanent restriction from making future purchases with The Firas Collection.

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For any concerns or disputes regarding your order, we strongly encourage you to contact our customer support team at firashair@gmail.com to resolve the matter in accordance with our policies.

 

​By completing a purchase on our website "www.thefirascollection.com", you acknowledge and agree to the following Terms and Conditions:

Please review these terms carefully before completing your purchase.

Your order placement on "www.thefirascollection.com" signifies your acceptance of these terms and conditions.

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If you have any questions or require further clarification on any of these points, please contact our customer support team before finalizing your purchase.

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1. Separation of Hair Extension Bundles and Other Products:

You acknowledge and agree that hair extension bundles and other products available on our website are sold individually unless explicitly stated otherwise. Each product is priced and processed as a standalone item. Any bundled or combined product offerings presented as promotions are subject to distinct pricing and terms, which may vary. Please review all product details carefully before completing your purchase.

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2. Quality Standards:

You acknowledge that you have reviewed and accepted the terms outlined in our Quality Standards Policy. This policy establishes the standards and conditions regarding the quality, authenticity, and condition of our products. To preserve the natural integrity of our human hair extensions, we avoid processing methods that could compromise their quality. As a result, certain characteristics are inherent and expected, including variations in bundle density, weft length, and residual fragrance. For comprehensive details, please refer to the Quality Standards section on our website.

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3. Transit-Related Issues:

Once an order has been transferred to the designated mail courier or shipping carrier, The Firas Collection relinquishes all liability for transit-related matters, including, but not limited to, delays, loss, damage, “Return to Sender,” or theft. Any claims or disputes concerning shipment issues must be addressed directly with the respective courier in accordance with their policies and procedures.

To assist with potential transit-related concerns, The Firas Collection offers an insured shipping option. Customers who opt out of insured shipping acknowledge and accept the inherent risks associated with transit. By proceeding without insurance, they forfeit eligibility for replacement or refund due to any transit-related issues.

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4. Order Modifications, Returns, and Refunds:

• Order Modifications: You acknowledge and agree that any requests for modifications to your order are at the sole discretion of The Firas Collection, based on our established business procedures and policies. Modifications may be subject to additional pricing and terms, and we are not obligated to accommodate requests that do not adhere to our internal guidelines.

• Returns and Exchanges: Returns for refunds or exchanges require the return of the original product. Refunds or the shipment of exchange items will only be processed once the original product has been received by The Firas Collection. For exchanges, transit confirmation that the return is on its way must be provided prior to processing the exchange.

• Refund Process: Refund requests, when applicable, will be processed in full accordance with our return policy. Partial refunds may be issued at the discretion of The Firas Collection under exceptional circumstances. Please note that refunds are contingent upon the return of products and successful completion of our internal review process.

• Inspection Prior to Use: You understand and acknowledge that any concerns regarding the quality of products should be addressed prior to use. It is your responsibility to contact The Firas Collection for inspection before removing products from their original packaging or altering them. Once the items are removed from their packaging or altered in any way, they will be considered ineligible for return, exchange, or refund.

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5. SHIPPING & INSURANCE TERMS

1. Optional Shipment Insurance:

• Customers have the option to add shipment insurance at checkout, which provides protection against transit-related issues, including damage, loss, or theft.

• Orders that include shipment insurance are eligible for insurance claims, which must be submitted directly to the selected shipping partner. All decisions regarding claims, including approvals or denials of refunds, will be handled exclusively by the shipping partner in accordance with their policies.​

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2. Orders Without Insurance Coverage

By not selecting shipment insurance, customers assume full responsibility for any risks associated with transit issues, which may include, but are not limited to:
    •    Missing or skipped transit scans by the shipping partner
   •    Packages with incomplete or no transit updates
   •    Loss, theft, or damage of packages
   •    Orders that do not include the optional insured shipping method will be ineligible for refunds, replacements, or insurance claims related to transit issues under any circumstances.

3. Responsibility Limitations:

• The company is responsible for ensuring orders are properly packed, shipped, and handed off to the shipping partner.

• Once a package is in the possession of the shipping partner, their transit policies and services govern the process.

• Once delivery is confirmed by the shipping partner, the package is considered delivered to the customer, and responsibility transfers entirely to the customer.​​

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6. RESPONSIBILITY FOR SHIPPING & DELIVERY​

• Carrier Selection:

  • The Firas Collection partners with reputable shipping carriers, including USPS and FedEx, to fulfill the delivery of your orders. The specific carrier selected for your order may vary depending on your location and the nature of the product(s) ordered.

• Third-Party Carriers:

  • In certain instances, third-party carriers may be involved in the delivery process. We rely on these trusted carriers to complete the delivery of your order in accordance with their established services and expertise.

• Delivery Issues:

  • The Firas Collection is not liable for any issues that may arise during the shipping and delivery process, including, but not limited to, the following:

 - Stolen Packages: If a package is marked as delivered but has been stolen or is missing, we advise contacting local authorities and the carrier (e.g., USPS) to report the issue. We do not assume responsibility for stolen packages.

- Lost Packages: In the event that a package is lost in transit, please contact the carrier (e.g., USPS) to initiate an investigation. The Firas Collection is not responsible for lost packages.

-Delivery Delays: While we strive to ensure timely delivery, we do not guarantee specific delivery dates. Delivery times may be affected by factors beyond our control, such as weather conditions, public holidays, or unforeseen events. Please refer to the carrier’s tracking information for updates on your shipment’s status

Once the transit status of your order is marked as “Delivered,” the responsibility for the safety and security of the package is transferred to the recipient (customer).

• Delivered Packages: 

  • Once the transit status of your order is marked as “Delivered,” the responsibility for the safety and security of the package is transferred to the recipient (customer).

• Missed "Delivered" Packages:

  • In cases where a package is marked as “Delivered” but is missing, we recommend that you file a police report with your local authorities for suspected mail theft. Please note that insurance claims for “Delivered” orders will be denied.

• Contacting the Carrier:

  • For any issues related to the delivery of your order, including tracking updates or delivery inquiries, we recommend contacting the relevant carrier directly (e.g., USPS). The carrier will have access to the most current information and can assist in resolving any concerns you may have.

• International Shipments and Customs Charges: 

  • The Firas Collection offers international shipping. Please be aware that your order may be subject to customs duties, taxes, and fees as determined by your country’s customs authorities. These charges are not included in the total order amount and are beyond our control.

  • If your shipment requires a customs charge for release, the shipping partner (e.g., DHL, FedEx, UPS) will notify you directly with instructions on how to pay these fees. Until payment is made, your package may be held, and failure to settle the customs charges may result in the package being returned or discarded. Unfortunately, in such cases, we are unable to offer a refund for either the order or shipping costs.

  • Customs charges are the sole responsibility of the customer, as they are imposed by your government and are independent of The Firas Collection. By placing an international order, you agree to assume responsibility for any applicable customs charges. We recommend verifying potential customs fees with your local customs office before placing an order.​​​​​​​​​​​​​​

7. Chargeback Claims

By completing a purchase on our website, you acknowledge and agree to the following terms regarding chargeback claims and disputes related to lost, stolen, delayed, “Return to Sender,” or damaged shipments.

Chargeback Claims & Policy Enforcement:

Purchasing from The Firas Collection constitutes an agreement to adhere to our stated policies regarding returns, refunds, exchanges, and dispute resolution. Filing a chargeback claim under the following conditions is considered a violation of this agreement and may be deemed fraudulent activity:

• Product Expectations & Resolutions – If an issue arises with your order, including product quality concerns or damages during transit, you are expected to engage with our customer support team for resolution. Filing a chargeback after declining an offered resolution is prohibited.

• Shipping Delays or Carrier Issues – The Firas Collection is not responsible for transit-related delays or carrier disruptions beyond our control. Disputes filed based on these conditions will be considered invalid.

• Ineligible Returns, Refunds, or Exchanges – All purchases are subject to our Return & Refund Policy and Purchase Agreement. Chargebacks initiated for orders that do not qualify under these terms will be treated as a breach of contract.

 

Chargebacks are not an acceptable method of order resolution and fall outside our established support framework. We are committed to providing solutions within our policies and expect customers to reach out for assistance before taking action through their financial institution.​

 

Chargeback Fraud & Consequences:

Filing a chargeback claim under the circumstances outlined above is regarded as chargeback fraud. The Firas Collection treats fraudulent chargeback claims as a serious violation and will take necessary actions to safeguard our business interests and pursue justice, including but not limited to:

 

 • Legal Action: The Firas Collection reserves the right to initiate civil litigation against individuals who file fraudulent chargeback claims. This may include seeking compensation for any financial losses, legal fees, and damages incurred as a result of fraudulent activity.

 • Criminal Reporting: Instances of fraudulent chargeback claims may be reported to local law enforcement agencies, as well as federal authorities such as the Federal Trade Commission (FTC) or Internet Crime Complaint Center (IC3), for further investigation and potential criminal prosecution.

 • Recovery of Costs: We will actively pursue the recovery of all costs and damages arising from fraudulent chargeback claims, including but not limited to administrative fees, shipping charges, and product costs.

 

The Firas Collection is committed to protecting its interests and will take every necessary step to pursue all available remedies, including legal action, reporting the matter to relevant authorities, and enforcing our contractual rights.

 

Contact Us for Resolution:

Should you experience any issues with your order—such as not receiving the product as expected—we request that you first contact our customer support team at firashair@gmail.com to allow us the opportunity to assist you and resolve the matter in a timely manner.

 

We are dedicated to working with our customers to resolve all issues through legitimate and transparent means. Filing a chargeback without first contacting us for assistance may result in further action, as described above.

 

Filing a chargeback without first reaching out for assistance may result in legal and financial consequences as outlined above.

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Legally Binding Agreement

By placing an order with The Firas Collection, you acknowledge that your purchase forms a legally binding agreement between you (the purchaser) and The Firas Collection. Completion of checkout signifies your acceptance of all terms, including our chargeback, return/refund, and product eligibility policies.

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Any attempt to file a chargeback claim that contradicts our policies or circumvents our resolution process constitutes a material breach of this agreement and may result in:
   •    Reporting the claim to financial institutions and relevant authorities.
   •    Legal proceedings to recover associated costs, damages, and fees, and
   •    Permanent restriction from making future purchase.

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For any concerns regarding your order, please contact us at firashair@gmail.com to resolve the matter in accordance with our policies.

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​By completing a purchase on our website, you acknowledge and agree to the terms and conditions outlined above. Please review these terms carefully before finalizing your order. If you have any questions or require clarification, we encourage you to contact our customer support team prior to completing your purchase.

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Customers who violate The Firas Collection’s Purchase Agreement will be deemed ineligible to place future orders, both online and in-store. Any attempt to make a purchase after such a violation will result in immediate order cancellation upon discovery.

 

​We appreciate your cooperation in adhering to these terms and thank you for choosing The Firas CollectionThe Firas Collection

firashair@gmail.com

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Privacy Policy

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Effective Date: 02/21/23

 

At The Firas Collection, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or make a purchase.

 

Information Collection & Use

We collect personal information solely for the following purposes:

• Processing and fulfilling orders

• Providing order updates and customer service

• Sending business updates, promotions, or other relevant communications (if opted in)

 

We do not sell, rent, or share your personal information, including payment details, with third parties without your explicit consent, except as required to process your order or comply with legal obligations.

 

Payment & Security

The Firas Collection does not store credit card details, and all payment transactions are securely processed through reputable third-party payment providers. We implement industry-standard security measures to protect your personal and financial information from unauthorized access or disclosure.

 

Communications & Opt-Out Rights

Customers may opt out of receiving marketing communications from us at any time by emailing firashair@gmail.com. Transactional emails related to order confirmations, shipping updates, or customer service inquiries will still be sent as necessary.

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Policy Updates

We reserve the right to update or modify this Privacy Policy as needed. Any changes will be posted on our official website, and continued use of our services constitutes acceptance of these updates.

 

For any privacy-related inquiries, please contact us at firashair@gmail.com.

 

By completing a purchase, you acknowledge and agree to this Privacy Policy and all other terms and conditions outlined in our Purchase Agreement.

 

Thank you for choosing The Firas Collection.

 

 

Contact Us!

MONDAY - FRIDAY

10:00 a.m. - 05:00 p.m. EST.

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