Purchase Agreement​​

 

Disclaimer: Legally Binding Agreement

By placing an order with The Firas Collection, you expressly acknowledge and agree that your purchase constitutes a legally binding agreement between you (the purchaser) and The Firas Collection. Completion of the checkout process signifies your acceptance of all terms, conditions, and policies outlined on our website, including but not limited to our chargeback policy, return/refund policy, and product eligibility terms.

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You further agree that any attempt to file a chargeback claim that contradicts our stated policies or disregards our established resolution process—including cases of ineligible claims or fraudulent filings—will constitute a material breach of this agreement. Such actions may result in immediate legal consequences, including but not limited to:

• Formal reporting of the incident to relevant financial institutions and authorities,
• Initiation of legal proceedings to recover costs, damages, and fees associated with the claim, and
• Permanent restriction from making future purchases with The Firas Collection.

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For any concerns or disputes regarding your order, we strongly encourage you to contact our customer support team at firashair@gmail.com to resolve the matter in accordance with our policies.

 

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By completing a purchase on our website "www.thefirascollection.com", you acknowledge and agree to the following terms and conditions:

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1. Separation of Hair Extension Bundles and Other Products:

You understand and acknowledge that hair extension bundles and other products listed on our website are sold separately unless otherwise specified. Each product is priced and processed as an individual item. Any bundling or combination of products must be explicitly mentioned during the ordering process and may be subject to separate pricing and terms.

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2. Quality Standards:

You acknowledge that you have reviewed and accepted the terms listed in our Quality Standards Policy. Our Quality Standards outlines the standards and conditions related to the quality, authenticity, and condition of our products. Please refer to the Quality Standards section on our website for specific details.

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3. Transit-Related Issues:

Once your order is handed over to a mail courier or shipping recipient, The Firas Collections assumes no responsibility for any transit-related issues, including but not limited to delays, loss, damage, "Return to Sender", or theft of the package. Any concerns or claims related to transit issues should be directed to the respective courier or shipping company in accordance with their policies and procedures.

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Please review these terms carefully before completing your purchase. Your order placement on "www.thefirascollection.com" signifies your acceptance of these terms and conditions.

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If you have any questions or require further clarification on any of these points, please contact our customer support team before finalizing your purchase.

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SHIPPING & INSURANCE TERMS

1. Optional Shipment Insurance:

• Customers may add shipment insurance at checkout to protect against transit-related issues such as damage, loss, or theft.
• Orders with shipment insurance are eligible for insurance claims, which must be submitted directly through the shipping partner, USPS. All decisions and processes regarding the claim, including approvals or denials, are handled exclusively by USPS

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2. Orders Without Insurance Coverage

• Customers who do not add shipment insurance accept full responsibility for any issues that occur during transit, including:

• Missing or skipped transit scans by the shipping partner.

• Packages with incomplete or no transit updates.

• Loss, theft, or damage to packages.

• Orders without shipment insurance are ineligible for refunds, replacements, or insurance claims under any circumstances.

3. Responsibility Limitations:

• The company is responsible for ensuring orders are properly packed, shipped, and handed off to the shipping partner.

• Once a package is in the possession of the shipping partner, their transit policies and services govern the process.

• Once delivery is confirmed by the shipping partner, the package is considered delivered to the customer, and responsibility transfers entirely to the customer.

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By completing a purchase, customers agree to these terms and acknowledge the outlined responsibilities.

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RESPONSIBILITY FOR SHIPPING & DELIVERY​

1. Carrier Selection:  We partner with reputable shipping carriers, including the United States Postal Service (USPS), to deliver your orders. The choice of carrier may vary depending on your location and the specific product(s) you've ordered.

2. Third-Party Carriers: In cases where third-party carriers are involved in the delivery process, we rely on the services and expertise of these carriers to fulfill the delivery of your orders.

3. Delivery Issues: The Firas Collection is not responsible for any issues that may arise during the shipping and delivery process, including but not limited to:

   • Stolen Packages: If a package is marked as delivered but has been stolen or is missing, we recommend contacting the local authorities and the carrier (e.g., USPS) to report the issue. We do not assume responsibility for stolen packages.

   • Lost Packages: In the event of a lost package, we advise you to contact the carrier (e.g., USPS) to initiate an investigation and resolve the matter. We are not responsible for packages that are lost in transit.

   • Delivery Delays: While we make every effort to ensure that your orders are delivered on time, we do not guarantee delivery dates. Delivery times may vary due to factors beyond our control, such as weather conditions, holidays, or unforeseen circumstances. Please refer to the carrier's tracking information for updates on the status of your shipment.

   • Delivered Packages: Once a shipped order has a Transit Status of "Delivered", the safety of the order parcel is transferred to the recipient (Customer).

   • Missing "Delivered" Packages: We encourage customers to file an appropriate police report for suspected mail theft to local authorities. Please note that Insurance Claim submissions for "Delivered" orders will be denied. 

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Contacting the Carrier

If you encounter any issues related to the delivery of your order, including tracking updates or delivery inquiries, we recommend contacting the relevant carrier directly (e.g., USPS). They will have access to the most up-to-date information and can assist you in resolving any concerns or questions

 

International Shipments and Customs Charges

The Firas Collection is proud to offer international shipping. However, please note that your order may be subject to customs duties, taxes, and fees determined by your country’s customs authorities. These charges are not included in your order total and are beyond our control.

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If your shipping address requires a customs charge for release, the shipping partner (e.g., DHL, FedEx, UPS) will notify you directly with instructions on how to pay these fees. Until payment is made, your package may be held, and failure to pay could result in the package being returned or discarded. Unfortunately, in such cases, we cannot issue a refund for the order or shipping costs.

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These fees are the customer’s responsibility because they are imposed by your government and are independent of The Firas Collection. By placing an international order, you agree to cover any applicable customs charges. We recommend checking with your local customs office for potential fees before ordering.

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For further assistance, please contact us at firashair@gmail.com.

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Chargeback Claims

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By completing a purchase on our website, you acknowledge and agree to the following terms and conditions regarding chargeback claims and disputes related to lost, stolen, delayed, “Return to Sender,” or damaged shipments:

 

Chargeback Claims:

By purchasing from The Firas Collection, you agree that in cases where concerns arise—such as product quality expectations (including instances where a resolution was offered and declined), transit-related delays or damages, or orders deemed ineligible for return, refund, or exchange under our stated policies and purchase agreement—filing a chargeback claim is considered a violation of this agreement and fraudulent activity.

 

Chargebacks are not a customer-initiated resolution method and fall outside the scope of our established support process. We are committed to providing solutions within the framework of our policies and expect customers to engage with our support team for assistance.​

 

Chargeback Fraud:

Filing a chargeback claim under the circumstances outlined above is considered an act of fraud. The Firas Collection treats fraudulent chargeback claims as a serious offense and will take all necessary steps to protect our business interests and pursue justice, including but not limited to:

 

 • Legal Action: The Firas Collection reserves the right to initiate civil litigation against individuals who file fraudulent chargeback claims. This may include seeking compensation for any financial losses, legal fees, and damages incurred as a result of the fraudulent activity.

 • Criminal Reporting: Instances of fraudulent chargeback claims may be reported to local law enforcement agencies and federal authorities, such as the Federal Trade Commission (FTC) or Internet Crime Complaint Center (IC3), for further investigation and potential criminal prosecution.

 • Recovery of Costs: The Firas Collection will actively pursue the recovery of any costs and damages that result from fraudulent chargeback claims, including but not limited to administrative fees, shipping charges, and product costs. 

 

We take chargeback fraud seriously and will pursue all available remedies, including reporting the matter to relevant financial institutions and authorities, initiating legal action to recover associated costs and damages, and enforcing our contractual rights. For any concerns or issues regarding your order, please contact us at firashair@gmail.com so we can provide an appropriate resolution through proper channels.

 

Contact for Resolution: If you experience any issues with your order, including “order not arriving as expected,” you are required to contact our customer support team at firashair@gmail.com so that we can assist you promptly.

We are committed to working with our customers to resolve any issues through legitimate and transparent means. Filing a chargeback without first reaching out to us for assistance may result in further action being taken as outlined above.

 

By proceeding with a purchase on our website, www.thefirascollection.com, you affirm that you understand and agree to abide by these terms. The Firas Collection is dedicated to maintaining a fair and honest transaction environment for all customers and takes fraudulent activities very seriously.

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Disclaimer: Legally Binding Agreement

By placing an order with The Firas Collection, you expressly acknowledge and agree that your purchase constitutes a legally binding agreement between you (the purchaser) and The Firas Collection. Completion of the checkout process signifies your acceptance of all terms, conditions, and policies outlined on our website, including but not limited to our chargeback policy, return/refund policy, and product eligibility terms.

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You further agree that any attempt to file a chargeback claim that contradicts our stated policies or disregards our established resolution process—including cases of ineligible claims or fraudulent filings—will constitute a material breach of this agreement. Such actions may result in immediate legal consequences, including but not limited to:
   •    Formal reporting of the incident to relevant financial institutions and authorities,
   •    Initiation of legal proceedings to recover costs, damages, and fees associated with the claim, and
   •    Permanent restriction from making future purchases with The Firas Collection.

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For any concerns or disputes regarding your order, we strongly encourage you to contact our customer support team at firashair@gmail.com to resolve the matter in accordance with our policies.

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Customer Support

If you have any questions or need assistance with your order, we are here to help. Please feel free to reach out to our customer support team at firashair@gmail.com, and we will do our best to assist you within the scope of our policies and capabilities.

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Your order signifies your acceptance of these terms and conditions. Please review these terms carefully before completing your purchase. If you have any questions or require further clarification on any of these points, please contact our customer support team before finalizing your purchase.

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The customer acknowledges that if they violate The Firas Collection "purchase agreement," they will be ineligible to purchase any future order(s) online or in-store. Any future order(s) placed by the customer after violation of The Firas Collection" purchase agreement will be "canceled" immediately after discovery.

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By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined above.​

 

Thank you for choosing The Firas Collection, and we appreciate your cooperation in adhering to these terms!

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The Firas Collection

firashair@gmail.com

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Privacy Policy

The Firas Collection is committed to protecting the privacy of each one of our customers. 

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We will not disclose any information regarding our customers or visitors to the site to any third parties.

That includes any of your details or any credit card information.

We will not sell your information without your consent.

The Firas Collection will use all information collected from our site for order processing, order communication, and business updates.

 

The customer may opt out of receiving any communications from us at any time by simply emailing us with your request at firashair@gmail.com.

 

The Firas Collection will display any changes to its policy on our company website.

 

Contact Us!

MONDAY - FRIDAY

10:00 a.m. - 05:00 p.m. EST.

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