QUALITY | The Firas Collection

QUALITY STANDARDS

What Quality Means To Us

At The Firas Collection, quality is at the heart of everything we do. We take pride in offering premium hair extensions that are carefully sourced, thoroughly inspected, and thoughtfully packaged to meet our high standards. From texture to construction, every product is evaluated with intention to ensure consistency, durability, and a luxurious experience from start to finish. Our commitment to quality is more than a promise. It reflects the trust our customers place in us with every order.

Our hair extensions are sold based on hair weight and strand length, not identical weft length. Each bundle is carefully packaged to meet a weight range of 90 to 100 grams, which is a standard benchmark for high-quality human hair.

Because bundles are packaged by weight rather than the exact weft (track) length, you may notice slight differences in weft length from bundle to bundle. These variations are completely normal and do not affect the fullness, strand length, or overall quality of the hair.

What to Expect:

Bundles are packaged by weight, not by weft length
Slight differences in weft length may occur between bundles
Texture and density can impact how full a bundle appears
Each bundle includes 90 to 100 grams of hair, as noted in the product description

Color and Texture Variations

Our extensions are made with 100 percent natural human hair. Because of this, no two bundles are identical. While we do not offer custom color selections, bundles generally fall within a natural shade range of Color 1 (natural black) to Color 5 (light brown).

Minor texture variations may also be present due to the natural, unprocessed quality of the hair. These differences are expected and do not indicate a quality issue.

What to Expect:

Slight variations in shade are normal across bundles
Texture differences may be present and reflect the natural state of the hair
Lighting, camera settings, and screen displays can impact how color appears online
Professional color services are recommended if you plan to alter the hair

Curl and Wave Pattern After Washing

For curly or wavy textures, please note that the pattern may appear slightly different after the first wash. This is because some textures are gently shaped using a steam setting method during packaging to help define the curl or wave.

Since no chemical processing is involved, the hair remains natural, and pattern changes after washing are expected. This does not affect the quality of the hair.

To maintain or refresh your curl or wave pattern:

Use heat styling tools such as curling wands or flat irons if needed
Always apply a heat protectant before styling
Avoid excessive heat and overwashing to help preserve the hair’s integrity

These natural variations in weft length, color, texture, and curl pattern are part of what makes each bundle unique. Every order is thoroughly inspected to ensure it meets our high quality standards before shipment.

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Every item is carefully inspected before it leaves our facility. We take great care to ensure your order meets our standards and is delivered in excellent condition. Because our products are made with 100 percent natural human hair, subtle differences in texture, color, and weight may be present. These natural variations are not considered defects and are part of what makes each bundle unique.

To help us maintain the integrity of our quality standards, we encourage all customers to inspect their order immediately upon delivery.

What to Expect:

All products go through a thorough quality inspection prior to shipment
Minor variations in color, texture, and weight are natural with real human hair
These variations do not affect the overall quality or performance of the hair

Important Reminder:

Please inspect your order right away to ensure it meets your expectations
Once hair has been used, altered, installed, or removed from its original packaging, it becomes a final sale
No returns or exchanges will be accepted once the product is no longer in its original, unused condition

This policy helps us maintain strict hygiene and product integrity, as human hair extensions can be affected by heat, styling tools, products, and handling.

If there are any concerns with your order upon receipt, please reach out to our team as soon as possible so we can assist you promptly.

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Hair bundles may have slight differences in weft length, and this is completely normal. These variations occur because our bundles are packaged by weight rather than the exact measurement of the track. While the weft length (the stitched track portion) may vary, the actual strand length and weight remain consistent with the product description.

This approach allows for a more accurate and standardized bundle weight, ensuring each customer receives the correct amount of hair.

What to Expect:

Weft length may vary slightly between bundles
Variations in track length do not affect the length or quality of the hair strands
Bundles are sold by hair weight and strand length, not by identical weft length
Each bundle is carefully weighed to meet the listed product weight

These small differences in weft construction do not impact the fullness, quality, or performance of the hair. Consistency in strand length and overall weight remains a top priority with every bundle prepared for shipment.

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It is normal for your extensions to have a mild scent upon arrival. This can occur due to the packaging process, which helps preserve the hair’s condition during shipping and storage. The scent often comes from a combination of natural oils, light conditioning agents, and the materials used to seal the product.

This light scent is harmless and temporary. It typically fades after the first wash and does not impact the quality or performance of the hair.

What to Expect

• A mild scent may be present from packaging

• The scent will usually fade after the initial wash

• This does not affect the quality of the extensions

How to Refresh the Hair

First Wash

Use a gentle sulfate-free shampoo to thoroughly cleanse the hair. This will remove any residue without stripping the hair’s natural moisture.

Clarifying Shampoo

If the scent remains after the first wash, you can use a clarifying shampoo for a deeper cleanse. Be sure to follow with a deep conditioner to restore moisture and softness.

Conditioning

After cleansing, apply a rich conditioner or deep treatment to nourish the hair and maintain its manageability.

Drying

Allow the hair to air dry completely or blow dry using a low heat setting. Avoid high heat while the hair is still damp to prevent unnecessary wear.

Additional Tips

• If you are sensitive to scent, let the hair air out in a well-ventilated area or outside for a few hours before washing

• Avoid harsh chemicals or strong-scented sprays that could compromise the hair’s natural integrity

By following these simple steps, the hair will be fresh, clean, and ready for wear without compromising its luxurious quality.

LUXURY HAIR EXTENSIONS

QUALITY STANDARDS

What Quality Means To Us