Welcome to Our Purchase Agreement & Privacy Policy
By purchasing from The Firas Collection, you agree to our terms regarding orders, privacy, and shipping. We strive to ensure your experience is smooth and transparent, so we’ve broken down the most important details for you below. Please take a moment to review the key sections, and feel free to click the button to access the full agreement and policy.
PURCHASE AGREEMENT
Legally Binding Agreement
By placing an order with The Firas Collection, you confirm that you have read, understood, and agree to our full Terms and Conditions. This includes our policies on chargebacks, returns, refunds, shipping, and order processing, which can be reviewed in detail here.
Chargeback Policy
The Firas Collection enforces a strict chargeback policy. Fraudulent or unjustified chargebacks may lead to legal action, reporting to credit agencies, and recovery of all related fees. We encourage you to contact us directly to resolve any concerns before initiating a financial dispute with your bank.
Order Modifications & Refunds
All requests for order modifications or cancellations are subject to our discretion and established procedures. Refunds, when applicable, will be processed within 3 to 14 business days after approval. Please review our full Return Policy below for complete details.
PRIVACY & DATA PROTECTION
Your Privacy Matters
At The Firas Collection, protecting your personal information is our priority. We collect only the information necessary to process your orders and communicate with you effectively.
Data Usage
Your personal data is used exclusively to fulfill your orders and, if you have opted in, to send you marketing communications and updates. We respect your preferences and provide options to manage your marketing consent.
Data Security
We implement strong security measures to safeguard your information against unauthorized access, loss, or misuse. Personal data may be shared with trusted third-party service providers only as required to complete your orders or comply with legal obligations.
SHIPPING & DELIVERY
Carrier & Shipping Process
The Firas Collection partners with trusted carriers like USPS and FedEx to deliver your orders promptly. The selected carrier may vary based on your location and the type of product ordered to ensure the best possible service.
Delivery Issues
Once your package has been shipped, The Firas Collection is not liable for any delays, damage, loss, or theft that may occur during transit. We strongly recommend choosing shipping insurance for additional peace of mind and protection.
International Orders & Customs
For international shipments, please be aware that customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and must be paid before the package can be released by customs. Failure to pay customs fees may result in the package being held, returned, or discarded, and no refunds will be issued in such cases.