​Purchase Verification

At The Firas Collection, we prioritize the security of our customers' transactions. Therefore, all orders undergo a Verification Process to prevent fraudulent charges and ensure your peace of mind.

 

A Verification Hold may be placed on your order if:

• The Order Total is approx. $500 or greater after taxes

• Billing and Shipping Addresses are different

 

If your order is subject to a "Verification Hold," you will be promptly notified via email communication. This email will contain a link to submit your "Verification Hold" form online.

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Please note that Processing and Shipping will not commence until your order has been approved for Verification Hold release. It's imperative to complete the form within 3 Business Days of notification to avoid Order Cancellation and Inventory release.

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Furthermore, all orders that receive Verification Hold approval will require a Signature upon Delivery, ensuring the safe receipt of your purchase.

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Thank you for your cooperation and understanding as we uphold our commitment to secure and efficient order processing.

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ORDER FULFILLMENT

Disclaimer: All times provided in our Processing & Shipping Policy are approximate estimates. While our team works diligently to expedite order fulfillment, please be aware that occasional delays or holds outside of our procedures may affect delivery times. These instances are rare, but we want our customers to be informed of the possibility.

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ORDER PROCESSING & PRE-ORDER POLICY:​

 

Orders are typically processed within 1-3 business days, excluding weekends and holidays. New product releases, such as Burmy, may take 3-7 business days to process.

 

If there are address issues or purchase verification holds, processing will be temporarily paused until the issue is resolved.

 

Pre-Order Items: Orders with “Pre-Order” items are processed within approximately 10-14 business days. When you place a Pre-Order, you are reserving an item not yet available for immediate shipment. Payment is processed to secure your order, and once the item is available and passes quality checks, it will be shipped.

 

We appreciate your patience and are committed to fulfilling your order as quickly as possible. For any questions about Pre-Orders or order status, please contact us.

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RESTOCK EVENT PROCESSING TIMES:

 

Please be advised that orders placed during restocking events may experience a brief delay in processing times. Additionally, our promotional "Same-Day Processing/Shipping" offer is applicable only to orders successfully submitted by 1:00 p.m. EST.

Please note that this offer excludes orders containing Pre-Order Items. ​

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APPOINTMENT SCHEDULING 

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We kindly advise our valued customers to wait until they have received a shipment notification via email, along with an estimated delivery date, before scheduling installation appointments with their hair service provider. Please understand that The Firas Collection cannot be held responsible for any fees resulting from rescheduling or canceling service appointments with a third-party hair service provider.

 

While we are dedicated to expediting the processing and shipping of your hair extensions, it's important to acknowledge that occasional delays may occur during transit that are beyond our immediate control. Your understanding and patience are greatly appreciated as we work diligently to ensure your order reaches you as swiftly as possible.

 

SHIPPING PROCEDURES

 

Please note that once all required processing procedures are completed, your order will be dispatched from our facility for delivery. Shipping labels are generated prior to dispatch and do not signify the initiation of your order’s transit journey. A transit update will be provided by the shipping partner via the tracking number once transit activity begins.

Due to our bulk handling process when transferring orders to the shipping partner, there may be a brief delay before USPS provides the initial transit acceptance scan. We appreciate your understanding and patience.

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SHIPPING OPTIONS

STANDARD SHIPPING

Select our Standard Shipping option to receive your order within an estimated 3-5 business days following the processing and dispatch of your order.​

 

PRIORITY SHIPPING

Select our Priority Shipping option to receive your order within an estimated 1-2 business days following the processing and dispatch of your order.

Priority Shipping Option Disclaimer:

Please note that the 1-2 day delivery timeframe for Priority Shipping is determined by the mail courier and is based on the shipping address provided.

Availability of 1-2 Day Priority Shipping may vary and is not always offered as a shipping option to customers.

 

 

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International Shipping

As a US-based company, we're delighted to offer international shipping to customers worldwide. While we strive to ensure timely delivery for all orders, please be aware that international transit times may be longer due to various factors inherent in the international shipping process.

 

These factors include customs clearance procedures, varying transportation methods, and distance. Additionally, unforeseen circumstances such as weather conditions or disruptions in global logistics networks can sometimes lead to delays beyond our control.

 

We kindly ask our international customers to keep the possibility of extended transit times in mind when placing orders. Despite these potential challenges, we remain committed to providing exceptional service and will do our utmost to ensure your order reaches you as promptly as possible.

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