What to Expect After You Order
To help set clear expectations prior to order placement, especially for time-sensitive purchases, the timeframes outlined below represent the typical processing period for each product. Every order is thoroughly verified, quality-checked, and securely packaged before shipment to ensure the highest standards.
All processing and shipping timeframes are estimates and may vary due to factors such as order volume, product type, and other operational considerations.
Please be advised that we are unable to predict or guarantee specific “delivered by” dates prior to the shipment of an order and assignment of tracking information. Delivery times may vary due to transit conditions, peak periods, or promotional activity, and customers should consider all provided timeframes as approximate estimates.
PROCESSING
Processing times differ by item. For the most up-to-date details, we recommend reviewing the product page before checkout.
PROCESSING TIMES :
In-Stock Items : Estimated 1 - 3 Business Days
NEW RELEASE/SEASONAL ITEMS : Estimated 3 - 7 Business Days
Pre-Order Items : Estimated 10 - 14 Business Days
Please note that orders placed during restock or sale events may experience an extended processing time of approximately 1 to 3 additional business days.
ORDER ACCURACY :
Please ensure all billing and shipping information is entered accurately and completely during checkout. Inaccurate or incomplete information may result in a temporary hold on order processing until the issue is resolved.
MULTIPLE ITEM ORDERS :
Orders containing multiple item types (such as in-stock and pre-order products) will be processed and shipped according to the longest required processing time to ensure the entire order ships together, minimizing any potential confusion.
COMMUNICATION :
All order updates, including holds, delays, or processing issues, will be communicated via email. We encourage customers to regularly check their inboxes for these important notifications.
PURCHASE VERIFICATION POLICY :
Orders shipped to an address or recipient different from the billing information, and orders with a subtotal of $490 or more (considered high-value), will automatically be placed on a purchase verification hold. A notification will be sent via email within approximately one business day of order placement.
To proceed with processing, the cardholder must complete a brief online form that includes a digital signature for verification purposes. Once submitted, our team will review the form and send approval via email, which signifies the start of order processing.
SHIPPING
All transit times are approximate and start after your order has finished processing and shipped.
TRANSIT TIMES :
STANDARD SHIPPING: 2 - 5 business days*
PRIORITY SHIPPING: 2 - 3 business days*
OVERNIGHT SHIPPING: Next-Business Day* (U.S. ONLY)
SHIPPING INSURANCE :
For added peace of mind, shipping insurance is available with select methods to protect your order against loss, theft, or damage during transit. Please note that all insurance claims are managed and resolved directly by the shipping insurer.
IN-PERSON PICKUP :
Currently, we do not offer in-person pickup, as we operate exclusively online. All orders are processed and shipped according to the shipping method chosen at checkout.
INTERNATIONAL SHIPPING :
Transit times may vary based on your country and customs processing. Additional duties, taxes, or fees may apply.
TRANSIT RESPONSIBILITY :
Once your package has shipped and tracking is provided, the carrier takes over responsibility for delivery. While we cannot be held liable for delays, delivery issues, or lost packages, we are here to support you. If you experience any problems after shipment, please reach out to the carrier directly with your tracking number, and feel free to contact us if you need any assistance navigating the process.
UNDELIVERABLE OR RETURNED PACKAGES :
If your order is returned to us because of an incorrect address, refusal, or a failed delivery attempt, reshipping fees will apply. To help avoid this, please carefully review your shipping information before completing your purchase.
KEY POLICY HIGHLIGHTS
In addition to our standard processing and shipping timelines, please review the following important details:
PROCESSING TIMES :
Standard, seasonal, and pre-order items have distinct processing periods. High-demand sales or restock events can add approximately 1 to 3 business days to these times.
ACCURATE SHIPPING INFORMATION :
To avoid delays, please double-check your shipping address for completeness and accuracy. Incomplete or unverifiable addresses will pause order processing until resolved.
INTERNATIONAL SHIPPING :
Delivery times can vary widely due to customs and local carrier processes. Overnight or expedited shipping options may not available for international orders.
PROMOTIONAL & COURTESY PROMO CODES :
Promo codes provided during promotional events are valid only for the duration of that event and expire once the event has ended, unless a specific expiration date is stated at the time of issue. Promo codes provided by Customer Support as a courtesy adjustment typically expire within 180 days from the date issued, unless otherwise noted.
SHIPPING INSURANCE :
Optional at checkout. Without insurance, customers assume all risk of loss or damage once the package is with the carrier.
SAME-DAY SHIPPING OFFERS :
Only valid for orders placed and fully processed on the same business day during active "Same-Day Shipping" promotions.
DELIVERY ESTIMATES :
We provide estimated delivery windows but cannot guarantee “delivered by” dates prior to shipment and tracking assignment.
RESPONSIBILITY AFTER SHIPMENT :
Once your order ships, it is your responsibility to monitor tracking and coordinate with carriers for delivery issues.