What to Expect After You Order
We want you to feel confident and well informed when placing your order with us. Below, you’ll find helpful information about what to expect from order placement through delivery.
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Every order is carefully processed before it is dispatched. Processing includes order verification, quality inspection, and careful preparation and packaging. Once processing is complete and your order is handed over to our shipping partner, the applicable transit and delivery timeframe begins.
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All processing and shipping timeframes are estimated and may vary based on order volume, product type, promotional activity, carrier conditions, and other operational factors.
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Time-Sensitive Orders
If you’re ordering for a specific date, appointment, or occasion, please allow enough time for both processing and shipping transit. While we’re happy to help you plan accordingly, we cannot guarantee a specific “delivered by” date before your order has been dispatched and tracking information assigned.
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Customer Planning Reminder : When planning around a specific date, please consider the full timeframe from order placement through delivery, including processing and estimated carrier transit. Whenever possible, we recommend allowing additional time for unexpected delays or transit interruptions.
Processing Times​​​​​​​​​​​​
Processing times vary by product and begin once your order is placed.
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IN-STOCK ITEMS : Estimated 1 - 3 Business Days
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NEW RELEASE & SEASONAL ITEMS : Estimated 3 - 7 Business Days
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PRE-ORDER ITEMS : Estimated 10 - 14 Business Days
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Orders placed during restock or sale events may require an additional 1 to 3 business days for processing due to increased order volume.
Please review the individual product page for the most current processing timeframe before completing your purchase.
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​ORDER ACCURACY :
Please take a moment to ensure all billing and shipping information is entered accurately and completely at checkout. Inaccurate or incomplete information may result in a temporary processing hold while the information is reviewed or corrected.​
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MULTIPLE-ITEM ORDERS :
Orders containing products with different processing timeframes, such as in-stock and pre-order items, will be processed and shipped according to the longest applicable processing timeframe so the complete order can ship together.
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COMMUNICATION :
We’re committed to keeping you informed throughout your order experience. Shortly after placing your order, you’ll receive an order confirmation by email. If it doesn’t arrive, please check your spam or junk folder. If you still don’t see it, please reach out to us, as a spelling error in the email address provided at checkout or an inbox limitation may prevent delivery.
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Once your order has completed processing and been dispatched, a shipment confirmation with tracking information will be sent to you.
If additional information is needed or your order experiences a hold, delay, or other processing concern, we’ll notify you promptly by email. If you haven’t received an update from us, your order is continuing through processing as expected.
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Need assistance? If you’re missing an expected email or have questions about your order, please contact our support team so we can review it and make sure you receive the information you need.
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PURCHASE VERIFICATION :
For your protection, orders shipping to an address or recipient different from the billing information, as well as orders with a subtotal of $490 or more, are automatically placed on a purchase verification hold.
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A verification email will be sent within approximately one business day of order placement. To proceed, the cardholder will need to complete a brief online verification form, including a digital signature.
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Once the form has been submitted and reviewed, we’ll send an approval email. Order processing begins once verification has been approved.
ORDER DELIVERY
We’re happy to offer several shipping options to help you choose the method that best fits your needs.
Shipping transit times begin once your order has completed processing and has been dispatched.
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TRANSIT TIMES :​​​​​​
STANDARD SHIPPING: 2 - 5 business days​*
PRIORITY SHIPPING: 1 - 3 business days​*
OVERNIGHT SHIPPING: Next-Business Day* (U.S. ONLY)
*Transit times are estimates and may vary once your package is in transit.
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SHIPPING INSURANCE :
For added peace of mind, shipping insurance is available with select shipping methods to provide coverage for eligible loss, theft, or damage during transit. Insurance claims are managed and resolved directly by the shipping insurer.
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IN-PERSON PICKUP :
We currently operate exclusively online and do not offer in-person pickup. All orders are processed and shipped using the shipping method selected at checkout.​
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INTERNATIONAL SHIPPING :
International transit times vary based on destination, customs processing, and other factors. Additional duties, taxes, or fees may apply and are the responsibility of the customer.​
Once an international order ships, our U.S. shipping partner will hand the package over to the international shipping partner responsible for delivery within the destination country. The name of the international shipping partner will be provided within the tracking updates for your order.
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For the smoothest delivery experience, we kindly encourage customers to continue following their shipment using the same tracking number provided by TFC on the international shipping partner’s website. This is especially important after the international handoff, as the international carrier may provide additional transit updates, final-mile delivery information, or customs notifications that may not appear within the original U.S. carrier’s tracking.
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Staying up to date with the international carrier’s tracking helps ensure you’re aware of any customs requirements, duties, taxes, or other delivery steps that may need your attention and helps keep your package moving as smoothly as possible. Once the package has been handed over to the international shipping partner, any questions or concerns regarding transit, customs, or final-mile delivery should be directed to the international shipping partner, as they will have the most current information and access to the shipment while it is in their care.
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TRANSIT & DELIVERY RESPONSIBILITY :
Once your order has been dispatched and tracking information has been provided, your package begins its journey with our trusted shipping partner. While we remain happy to assist throughout the delivery process, the carrier manages the physical transit and delivery of your package once it has left our facility.
We always want our customers to feel prepared and protected, which is why we strongly recommend adding shipping insurance at checkout. While transit and delivery mishaps are rare, shipping insurance provides an added layer of protection and may offer additional options should an unexpected issue occur, such as loss or damage during transit.
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We also encourage you to keep an eye on your tracking updates throughout your package’s journey. If a concern comes up during transit or delivery, the carrier will have the most current information on the package and may be able to provide the quickest update. Our team is always happy to assist with anything we’re able to help with from our side as well.
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UNDELIVERABLE OR RETURNED PACKAGES :
We want every order to reach you as smoothly as possible, so we kindly ask that you double-check your shipping information before completing your purchase. Please be sure your full delivery address, apartment, suite, or unit number, and any other necessary details are entered correctly.
If a package is returned to TFC due to an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts, an applicable reshipment fee will apply if you choose to have your order sent again. Any additional shipping costs associated with the new shipment will also be the customer’s responsibility.
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If an order is returned to us, simply reach out to our team. We’ll be happy to review everything with you and help make the next steps as easy as possible.
KEY POLICY HIGHLIGHTS​
We want every order experience with The Firas Collection to feel clear, seamless, and well supported. In addition to our standard processing and shipping timeframes, please review these important details before placing your order.
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PROCESSING TIMES
Processing times vary by product, with standard, seasonal, and pre-order items each having their own estimated timeframe. During high-demand sales and restock events, processing may require an additional 1 to 3 business days due to increased order volume.​
ACCURATE SHIPPING INFORMATION
Please review your shipping information carefully before completing your purchase. Incomplete, inaccurate, or unverifiable information may place your order on hold while we work to confirm or correct the details.
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INTERNATIONAL SHIPPING
International delivery times vary based on destination, customs processing, and local carrier handling. Expedited and overnight shipping options may not be available for all international destinations.​​
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PROMOTIONAL & COURTESY PROMO CODES
Promotional codes are valid for the applicable promotional period unless a specific expiration date is provided. Courtesy promo codes issued by Customer Support generally expire 180 days from the date issued, unless otherwise noted.​
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SHIPPING INSURANCE
Optional shipping insurance is available at checkout for eligible orders and provides additional protection for qualifying loss or damage during transit. If additional insurance is declined, eligible claims are handled according to the carrier’s applicable coverage and claims process.
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SAME-DAY SHIPPING OFFERS
Same-day shipping promotions apply only to eligible orders placed and fully processed during the same business day while the promotion is active. Meeting the order cutoff does not guarantee same-day shipment if additional processing or verification is required.​
DELIVERY & SHIPPING SUPPORT
We want you to know exactly when your shipping timeframe begins. Your order first goes through its applicable processing timeframe. Once processing is complete and your order has been dispatched, your selected shipping method determines the estimated carrier transit time.
Carrier transit time begins on the date your order is dispatched, not when your order is placed. Delivery timeframes are estimates and may vary due to carrier delays, weather, service interruptions, or other circumstances that can affect transit. For this reason, we cannot guarantee a specific “delivered by” date before your order has been dispatched and tracking information is available.
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Once your order is in transit, your tracking information will provide the most current shipment updates. If anything looks unusual, your tracking stops updating, or you have questions about your delivery, please reach out to our team. We’re always happy to take a closer look, help clarify the information available, and guide you through the next steps.