Processing & Shipping
Our team will work diligently to get your TFC order to you quickly! We strongly encourage customers to review their Order Details and Store Policies carefully before submitting an order!
*Order Processing Times may be slightly delayed during Restocking and Sale events.
* Processing and Shipping Times are Approximate Estimates.
How it works:
01
Shop & Place Order
02
Receive an Order Confirmation Email
03
Our Team will work to process your order in approx. 1-3 Business Days
04
Keep an eye out for important Order Updates via Email!
05
You will receive a Shipment Notification Email with Track Info. once your order is en route to you!
Purchase Verification:
All orders will undergo a Verification Process to prevent fraudulent charges without your permission!
A Verification Hold will be placed on order if:
The Order Total is $500 or greater After Taxes
and/or
Billing and Shipping Addresses are different
If your order is placed on a "Verification Hold" you will be notified via email communication.
The Verification Hold Email will include a link to submit your "Verification Hold" form online.
Please Note that Processing and Shipping will not begin until the Order has been approved for Verification Hold release.
Failure to complete the form within 3 Business Days of notification will result in an Order Cancellation and Order Inventory release.
All orders that receive a Verification Hold approval, will require a Signature upon Delivery.
Processing:
Orders are processed within
approximately 1- 3 Business Days
of the order placement date.
(excluding weekends and holidays)
Orders containing a "Pre-Order" item(s)
are processed within
approximately 10-14 Business Days
of the order placement date.
(excluding weekends and holidays)
Due to the nature of The Firas Collection's Inventory Restock Events
orders placed during restocking events may experience a brief delay in processing times.
Promotional "Same-Day Processing/Shipping" is only applicable to orders successfully submitted by 1:00 p.m. EST. (Orders containing Pre-Order Items Excluded)
Shipping:
All estimated Shipping Times are applied once your order(s) has been dispatched from our facility.
Standard Shipping
Receive your order in approximately
3-5 Business Days
after your order has been processed & dispatched.
Priority Shipping
Receive your order in approximately
1-2 Business Days
after your order has been processed & dispatched.
1-2 Day Delivery will be determined by mail courier based on the shipping address provided for 1-2 Day Priority Shipping; Availability may vary)
In-Person "Order Pickup" is NOT AVAILABLE.
International Shipping is Available.
International Shipment Times Vary and will be calculated at the time of Order Processing.
The Firas Collection is not responsible for any transit delays experienced during the Shipping Process.
Shipping Costs and Processing Fee:
Shipping costs associated with purchases made on our platform include a processing fee. Please note that this processing fee is integral to the shipping cost and is non-refundable. Therefore, in the event of a shipping cost refund request, the refunded amount will be partial, excluding the non-refundable processing fee.
Responsibility for Shipping and Delivery
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Carrier Selection: We partner with reputable shipping carriers, including the United States Postal Service (USPS), to deliver your orders. The choice of carrier may vary depending on your location and the specific product(s) you've ordered.
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Third-Party Carriers: In cases where third-party carriers are involved in the delivery process, we rely on the services and expertise of these carriers to fulfill the delivery of your orders.
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Delivery Issues: The Firas Collection is not responsible for any issues that may arise during the shipping and delivery process, including but not limited to:
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Stolen Packages: If a package is marked as delivered but has been stolen or is missing, we recommend contacting the local authorities and the carrier (e.g., USPS) to report the issue. We do not assume responsibility for stolen packages.
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Lost Packages: In the event of a lost package, we advise you to contact the carrier (e.g., USPS) to initiate an investigation and resolve the matter. We are not responsible for packages that are lost in transit.
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Delivery Delays: While we make every effort to ensure that your orders are delivered on time, we do not guarantee delivery dates. Delivery times may vary due to factors beyond our control, such as weather conditions, holidays, or unforeseen circumstances. Please refer to the carrier's tracking information for updates on the status of your shipment.
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Delivered Packages: Once a shipped order has a Transit Status of "Delivered", the safety of the order parcel is transferred to the recipient (Customer).
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Missing "Delivered" Packages: We encourage customers to file an appropriate police report for suspected mail theft to local authorities. Please note that Insurance Claim submissions for "Delivered" orders will be denied.
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Contacting the Carrier
If you encounter any issues related to the delivery of your order, including tracking updates or delivery inquiries, we recommend contacting the relevant carrier directly (e.g., USPS). They will have access to the most up-to-date information and can assist you in resolving any concerns or questions
Customer Support
If you have any questions or need assistance with your order, we are here to help. Please feel free to reach out to our customer support team at firashair@gmail.com, and we will do our best to assist you within the scope of our policies and capabilities.
Please note that while our manufacturing and fulfillment team diligently inspects all products to meet The Firas Collection's quality standards, we recognize that each customer may have unique hair extension quality expectations. We strongly advise customers to inspect all received products before removing the product's blue tag, as this action makes the item ineligible for any form of exchange or return.
Our team is here to assist with any product concerns, including but not limited to weft quality, texture quality, strand test, density concerns, and more. Please contact our customer support at firashair@gmail.com immediately so that we can collaborate to find the best solution for you.
Your satisfaction is our priority, and we're dedicated to ensuring your hair extension experience is nothing short of exceptional.
We are here to help!
Monday - Friday
10:00 am - 05:00 pm EST.
EFFECTIVE AS OF: 12/01/21