Processing & Shipping Policy
At The Firas Collection, we strive to provide our customers with a seamless ordering experience. To ensure you are informed, please review the important details regarding our processing and shipping policy below:
1
Order Processing
All processing and shipping times are approximate and may vary based on order volume and other logistical factors. We take great care in preparing every order before shipment. Our process includes order verification, quality checks, and secure packaging to ensure your purchase arrives in perfect condition.
Processing Time:
-
Standard Orders:
1-3 Business Days
-
New Releases/Seasonal Items:
3-7 Business Days
-
Pre-Orders:
10-14 Business Days
Verification Holds: Order Processing may be paused for address or purchase verification
2
Shipping Options
Your selected shipping method applies after processing is complete.
Estimated transit times:
-
Standard:
3-5 business days
-
Priority:
1-2 business days
-
Overnight:
Next-business-day (U.S. only)
International Shipping:
Transit times vary based on location and customs. Additional fees may apply.
Shipping Insurance: Available for added protection against loss, theft, or damage on our Standard and Priority shipping methods only.
In-Person Pickup is Unavailable.
3
Key Policy Information
Beyond processing and shipping, here are essential details to keep in mind:
• Purchase Verification: Some orders may be placed on hold for additional verification to prevent fraudulent activity.
• Sale & Restock Events: During high-demand periods, processing may take longer due to increased order volume.
• Restocking & Pre-Orders: Pre-order items are clearly marked on our site and may require additional processing time.
NEED ASSISTANCE?
Our customer support team is available
Monday through Friday,
from 10:00 AM to 5:00 PM EST.
For any questions or assistance, feel free to reach out to us at firashhair@gmail.com.
We’re here to ensure you have the best experience with The Firas Collection!