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POLICIES & GUIDELINES

Quality Guarantee

We strive to provide you with the highest quality human hair extensions to help you achieve the look you desire! We want to assure you of the quality control measures we take at our manufacturing facility to provide you with the best hair extension products. It is our commitment to transparency and quality that drives us to share the following information with you.

 

The Firas Collection provides 100% Human Hair for all Products.

Weight Verification:

At our manufacturing facility, each hair extension bundle undergoes a thorough quality check that includes weight verification. We take this step to ensure that every bundle meets our weight requirement standards.

Weight Requirement:

Our hair extension bundles are required to meet a weight range of 90-100 grams. However, it's important to note that the exact weight within this range may vary slightly based on the texture and density of the hair. This slight variation is normal and does not affect the quality or value of the product.

We understand that the weight of hair extensions is an important factor for many customers, as it contributes to the overall volume and thickness of the hair when installed. Rest assured that our team meticulously selects and packages each bundle to meet or exceed our weight standards, delivering consistent and high-quality products.

We value your trust in our brand and the satisfaction of our customers is our top priority. If you have any questions or concerns about our hair extension bundles or the weight of your specific order, please feel free to reach out to our customer support team. We are here to assist you and provide any additional information you may need!

Our extensions are sourced in their purest form, which means they may vary slightly in color and texture.

Why do our extensions vary in color/texture?

Our human hair extensions are unprocessed, meaning they retain their natural color and texture. This variation is completely normal and reflects the uniqueness of each individual hair strand. While we do our best to provide consistent quality, slight color/texture variations can occur.

Color Options:

Currently, we do not offer specific color options for our human hair extensions. However, if you're looking to achieve a specific shade, we recommend consulting with a professional stylist. They can use a Semi-Permanent or Permanent color treatment to achieve the exact shade you desire.

Our extensions are sourced in their purest form, resulting in natural variations in color.

Our Hair Extension bundles fall within the color shade range of "#1B - #4".

This variation is entirely normal and showcases the uniqueness of each hair strand. While we strive for consistent quality, slight color and texture variations can occur.

 

 

We wanted to take a moment to explain the unique curl/wave pattern that you may have noticed on our hair extensions before their first shampoo.

The uniform curl/wave pattern you see on our hair extension products is intentionally created using a process known as "steam setting." This method is employed to ensure that all individual hair strands are uniform and consistent in their curl or wave pattern, resulting in a cohesive and visually appealing appearance when packaged and delivered to our valued customers.

Here's how the process works:

  1. Steam Treatment: Prior to packaging, the hair extensions undergo a controlled steam treatment. This involves subjecting the hair to steam, which helps set the desired curl or wave pattern.

  2. Uniformity: Steam setting ensures that each hair strand adopts the intended curl or wave style consistently across the entire set of extensions. This process helps maintain the quality and aesthetics of the product.

It's important to note that the packaging curl/wave pattern is slightly different and may change after the first shampoo.

The hair extensions are completely versatile and can be restyled to your liking using heat styling tools, making them customizable to your preferred look. We strongly encourage customers to use a Heat Protection Product to ensure that their hair extensions maintain their natural wave/curl after styling. 

Scent of Hair Extensions

At The Firas Collection, we are committed to providing our customers with the highest quality human hair extensions. It's important to note that, due to the nature of these extensions, they may exhibit a slight scent upon receipt. This is a normal characteristic and can be resolved through proper care and maintenance.

 

Resolution: If you encounter a scent with your hair extension product, we recommend the following steps for resolution:

 

1.   Wash with Clarifying Shampoo:  Begin by washing your hair extension product with a clarifying shampoo. This type of shampoo is designed to effectively remove any residual scents or product buildup. Gently lather the clarifying shampoo into the hair, focusing on the areas where the scent is noticeable. Rinse thoroughly with lukewarm water.

 

2.   Deep Moisturizing Conditioner:  After using the clarifying shampoo, apply a deep moisturizing conditioner to the hair. This will help restore moisture and leave the hair feeling soft and revitalized. Leave the conditioner on for the recommended duration, then rinse with cool water.

 

3.  Air Dry:  Allow the hair extension product to air dry naturally or use a blow dryer on a low-heat setting if needed.

 

These steps should effectively eliminate any residual scent from your hair extensions. It's important to remember that the scent is a temporary issue and is not an indication of the quality of the product. Human hair extensions can sometimes retain odors from the manufacturing and packaging processes, but they can be refreshed and revitalized with proper care.

 

Please note that while our manufacturing and fulfillment team diligently inspects all products to meet The Firas Collection's quality standards, we recognize that each customer may have unique hair extension quality expectations. We strongly advise customers to inspect all received products before removing the product's blue tag, as this action makes the item ineligible for any form of exchange or return.

Our team is here to assist with any product concerns, including but not limited to weft quality, texture quality, strand test, density concerns, and more. Please contact our customer support at firashair@gmail.com immediately so that we can collaborate to find the best solution for you.

Your satisfaction is our priority, and we're dedicated to ensuring your hair extension experience is nothing short of exceptional.

 

Thank you for choosing The Firas Collection, and we look forward to serving you with premium-quality hair extensions and exceptional customer service!

 

 

 

 

Purchase Agreement

By completing a purchase on our website, you acknowledge and agree to the following terms and conditions:

1. Separation of Hair Extension Bundles and Other Products:

You understand and acknowledge that hair extension bundles and other products listed on our website are sold separately unless otherwise specified. Each product is priced and processed as an individual item. Any bundling or combination of products must be explicitly mentioned during the ordering process and may be subject to separate pricing and terms.

2. Quality Guarantee:

You acknowledge that you have reviewed and accepted the terms listed in our Quality Guarantee. Our Quality Guarantee outlines the standards and conditions related to the quality, authenticity, and condition of our products. Please refer to the Quality Guarantee section on our website for specific details.

3. Transit-Related Issues:

Once your order is handed over to a mail courier or shipping recipient, The Firas Collections assumes no responsibility for any transit-related issues, including but not limited to delays, loss, damage, "Return to Sender", or theft of the package. Any concerns or claims related to transit issues should be directed to the respective courier or shipping company in accordance with their policies and procedures.

Please review these terms carefully before completing your purchase. Your order signifies your acceptance of these terms and conditions.

If you have any questions or require further clarification on any of these points, please contact our customer support team before finalizing your purchase.

Responsibility for Shipping & Delivery

  1. Carrier Selection:  We partner with reputable shipping carriers, including the United States Postal Service (USPS), to deliver your orders. The choice of carrier may vary depending on your location and the specific product(s) you've ordered.

  2. Third-Party Carriers: In cases where third-party carriers are involved in the delivery process, we rely on the services and expertise of these carriers to fulfill the delivery of your orders.

  3. Delivery Issues: The Firas Collection is not responsible for any issues that may arise during the shipping and delivery process, including but not limited to:

    • Stolen Packages: If a package is marked as delivered but has been stolen or is missing, we recommend contacting the local authorities and the carrier (e.g., USPS) to report the issue. We do not assume responsibility for stolen packages.

    • Lost Packages: In the event of a lost package, we advise you to contact the carrier (e.g., USPS) to initiate an investigation and resolve the matter. We are not responsible for packages that are lost in transit.

    • Delivery Delays: While we make every effort to ensure that your orders are delivered on time, we do not guarantee delivery dates. Delivery times may vary due to factors beyond our control, such as weather conditions, holidays, or unforeseen circumstances. Please refer to the carrier's tracking information for updates on the status of your shipment.

    • Delivered Packages: Once a shipped order has a Transit Status of "Delivered", the safety of the order parcel is transferred to the recipient (Customer).

    • Missing "Delivered" Packages: We encourage customers to file an appropriate police report for suspected mail theft to local authorities. Please note that Insurance Claim submissions for "Delivered" orders will be denied. 

Contacting the Carrier

If you encounter any issues related to the delivery of your order, including tracking updates or delivery inquiries, we recommend contacting the relevant carrier directly (e.g., USPS). They will have access to the most up-to-date information and can assist you in resolving any concerns or questions

Chargeback Claims

By completing a purchase on our website, you acknowledge and agree to the following terms and conditions regarding chargeback claims and disputes related to lost, stolen, delayed, "Return to Sender", or damaged shipments:

Chargeback Claims: You acknowledge that in cases where an order parcel(s) is lost, stolen, "return to sender",  delayed, or damaged during shipment to your specified shipping address, you will not file a chargeback claim against The Firas Collection.

 

Chargeback as Fraudulent Activity: You understand that filing a chargeback claim under the circumstances described above is considered a form of fraudulent activity. The Firas Collection takes all instances of fraud seriously and will take appropriate action to protect our business interests, including but not limited to:

 

- Legal action against individuals involved in fraudulent chargeback claims.

- Reporting such activities to relevant authorities.

- Pursuing recovery of any incurred costs and damages resulting from fraudulent claims.

 

We encourage you to reach out to our customer support team in the event of any issues with your order, including those related to loss, theft, delay, or damage during shipment. Our team is committed to providing assistance and resolving concerns through legitimate and transparent channels.

Customer Support

If you have any questions or need assistance with your order, we are here to help. Please feel free to reach out to our customer support team at firashair@gmail.com, and we will do our best to assist you within the scope of our policies and capabilities.

Your order signifies your acceptance of these terms and conditions. Please review these terms carefully before completing your purchase. If you have any questions or require further clarification on any of these points, please contact our customer support team before finalizing your purchase.

The customer acknowledges that if they violate The Firas Collection "purchase agreement," they will be ineligible to purchase any future order(s) online or in-store. Any future order(s) placed by the customer after violation of The Firas Collection" purchase agreement will be "canceled" immediately after discovery.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined above.

 

Thank you for choosing The Firas Collection, and we appreciate your cooperation in adhering to these terms!

The Firas Collection

firashair@gmail.com

Privacy Policy

The Firas Collection is committed to protecting the privacy of each one of our customers. 

We will not disclose any information regarding our customers or visitors to the site to any third parties.

That includes any of your details or any credit card information.

We will not sell your information without your consent.

The Firas Collection will use all information collected from our site for order processing, order communication, and business updates.

 

The customer may opt out of receiving any communications from us at any time by simply emailing us with your request at firashair@gmail.com.

 

The Firas Collection will display any changes to its policy on our company website.

 

Contact Us!

MONDAY - FRIDAY

10:00 a.m. - 05:00 p.m. EST.

firashair@gmail.com

Effective as of: 12/01/21

Due to the nature of business, hair donor information or "inventory source" is

CONFIDENTIAL & NOT subject to "public" release.

ALL requests for "Vendor" information will be denied. 

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