Our White Diamond is our Premium Hair Grade Collection that offers more density.

Yes, international shipping times vary based on the "ship to" location. Shipping estimates will be provided at the time of shipment notification.

All hair extension "bundles" come directly from individual hair donors, free from chemical processes.

All completed orders are processed within approximately

1- 3 Business Days (excluding weekends and holidays) of order placement.

All Orders containing any "Pre-Order" item(s) are processed and fulfilled within approximately 10-14 Business Days

(excluding weekends and holidays) of order placement.

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​Orders placed after 11:00 am EST will begin processing the following Business Day.

You'll automatically receive a tracking link once an order completes processing and is preparing for dispatch —nothing to do on your part. We're taking care of it!

Major credit cards/debit cards & AFTERPAY.

Yes.

If you believe that your product received may be defective, please send us an email before removing it from the product packaging. Check out our Quality Guarantee to verify the product quality.

Hair Extension products may vary in hair color due to the nature of human hair extensions. Check out our Quality Guarantee to learn more!

Yes, Firas Collection Hair Extension should be "chemically processed" by a State Licensed Cosmetologist ONLY(includes ALL color processing) . PROFESSIONAL MAINTENANCE AND INSTALLATION ARE STRONGLY SUGGESTED.

All "Pre-Order" orders are processed and fulfilled within approximately 10-14 business days from the order placement date. You will receive a shipment confirmation email at the full completion of your order's processing.

Human hair extensions can sometimes retain odors from the manufacturing and packaging processes, but they can be refreshed and revitalized with proper care. Check out our Quality Guarantee for more information!

Check our Exchange Policy for details on changing your order.

Order Pickup is not offered at this time.

"Pick up" and "On-Hand Purchase" is unavailable.

All Hair Extension Bundles are separately sold. For installation, the following is recommended: Based on your install's longest length 12" to 14" - 2 bundles 16" to 20"- 3 bundles 22" and up - 4 bundles

Hair extension products may slightly differ in "hair color" due to the range of hair donors and the product(s) being free from chemical processing prior to purchase. All products can be color-processed to achieve the desired hair color. (Consulting a Licensed Hair Professional is STRONGLY recommended)

All Inventory restocks are announced on our website and social media platforms.

#FirasTip: Sign up to be notified of the products restock on the desired products' product page.

Due to the nature of business, refunds, and exchanges may be honored at the discretion of the company. Please check out our Return/Exchange Policy.

Yes, If you have not received a shipment notification email your order can be canceled. ​ Please send your request to: firashair@gmail.com

We currently offer standard, priority, and overnight shipping! INTERNATIONAL ORDER SHIPMENT TIMES VARY.

A tracking number is provided via email once your order has shipped. If you have not received a tracking number, your order is still being processed.

Please contact our selected shipping provider for assistance with a mail search. If further assistance is needed, please email our customer support. ​ Customers must initiate all "order" investigations with our customer support within 30 days of your order's dispatch date.