Question 1

How is the White Diamond Collection different than your Brazilian Collection?

Accepted Answer

Our White Diamond is our Premium Hair Grade Collection that offers more density.

Question 2

Do you ship outside of the USA?

Accepted Answer

Yes, international shipping times vary based on the "ship to" location. Shipping estimates will be provided at the time of shipment notification.

Question 3

Where does the hair come from?

Accepted Answer

All hair extension "bundles" come directly from individual hair donors, free from chemical processes.

Question 4

What are your order processing times ?

Accepted Answer

All completed orders are processed within approximately 
1- 3 Business Days (excluding weekends and holidays) of order placement.

All Orders containing any "Pre-Order" item(s) are processed and fulfilled within approximately 10-14 Business Days 
(excluding weekends and holidays) of order placement.  
​
​Orders placed after 11:00 am EST will begin processing the following Business Day.
 
You'll automatically receive a tracking link once an order completes processing and is preparing for dispatch —nothing to do on your part. We're taking care of it!

Question 5

What payment methods do you accept?

Accepted Answer

Major credit cards/debit cards & AFTERPAY.

Question 6

Are your extensions "double-weft"?

Accepted Answer

Yes.

Question 7

One of my bundles is fuller than the other, and I need to exchange it.

Accepted Answer

If you believe that your product received may be defective, please send us an email before removing it from the product packaging.

Check out our Quality Guarantee to verify the product quality.

Question 8

Why are my bundles, not the same color?

Accepted Answer

Hair Extension products may vary in hair color due to the nature of human hair extensions.

Check out our Quality Guarantee to learn more!

Question 9

Can I color my hair extensions?

Accepted Answer

Yes, Firas Collection Hair Extension should be "chemically processed" by a State Licensed Cosmetologist ONLY(includes ALL color processing) .

PROFESSIONAL MAINTENANCE AND INSTALLATION ARE STRONGLY SUGGESTED.

Question 10

Where is my "pre-order" order?

Accepted Answer

All "Pre-Order" orders are processed and fulfilled within approximately 10-14 business days from the order placement date.

You will receive a shipment confirmation email at the full completion of your order's processing.

Question 11

Why do my hair extensions have a slight scent?

Accepted Answer

Human hair extensions can sometimes retain odors from the manufacturing and packaging processes, but they can be refreshed and revitalized with proper care.

Check out our Quality Guarantee for more information!

Question 12

Change mind on length/texture?

Accepted Answer

Check our Exchange Policy for details on changing your order.

Question 13

Can I "pick up" my order?

Accepted Answer

Order Pickup is not offered at this time.

"Pick up" and  "On-Hand Purchase" is unavailable.

Question 14

How many bundles of hair do I need for an install/wig creation?

Accepted Answer

All Hair Extension Bundles are separately sold.

For installation, the following is recommended:

Based on your install's longest length

12" to 14" - 2 bundles

16" to 20"- 3 bundles

22" and up - 4 bundles

Question 15

What color are the TFC hair extensions?

Accepted Answer

Hair extension products may slightly differ in "hair color" due to the range of hair donors and the product(s) being free from chemical processing prior to purchase.

All products can be color-processed to achieve the desired hair color.

(Consulting a Licensed Hair Professional is STRONGLY recommended)

Question 16

My desired products are "sold out," when is the next restock?

Accepted Answer

All Inventory restocks are announced on our website and social media platforms. 
 
#FirasTip: Sign up to be notified of the products restock on the desired products' product page.

Question 17

Can I return my order?

Accepted Answer

Due to the nature of business, refunds, and exchanges may be honored at the discretion of the company.

Please check out our Return/Exchange Policy.

Question 18

Can I cancel my order?

Accepted Answer

Yes, If you have not received a shipment notification email your order can be canceled.

​

Please send your request to: firashair@gmail.com

Question 19

What are your shipping options?

Accepted Answer

We currently offer standard,  priority, and overnight shipping!

INTERNATIONAL ORDER SHIPMENT TIMES VARY.

Question 20

Where is my order?

Accepted Answer

A tracking number is provided via email once your order has shipped.

If you have not received a tracking number, your order is still being processed.

Question 21

What if I can't locate my "delivered" order?

Accepted Answer

Please contact our selected shipping provider for assistance with a mail search.

If further assistance is needed, please email our customer support.  ​

Customers must initiate all "order" investigations with our customer support within 30 days of your order's dispatch date.

LUXURY HAIR EXTENSIONS

Frequently Asked Questions